What is Toll-Free Number Verification?

Toll-free number verification is a process that ensures toll-free numbers used for messaging comply with carrier policies and industry standards. By verifying your toll-free number, you can significantly reduce the chances of your messages being mistakenly blocked as spam, improving overall message deliverability.

The Verification Process

The verification process typically involves the following steps:

1. Submission: You submit your toll-free number for verification through a service provider’s console or API. This involves providing details about your business and the intended use of the number.
2. Review: The submitted information is reviewed to ensure it meets the necessary requirements. This step helps prevent misuse and ensures that the number is used for legitimate purposes.
3. Approval: Once approved, the toll-free number is tagged as verified, which helps in reducing false-positive blocks and increases the likelihood of successful message delivery.

Common Requirements for Verification

To successfully verify your toll-free number, you’ll typically need to provide the following information:

• Business Information: Legal entity name, business address, and contact information.
• Use Case Description: A clear explanation of how you intend to use the toll-free number for messaging.
• Website URL: Your business’s website URL to verify legitimacy.
• Compliance with Regulations: Adherence to messaging regulations and guidelines.
• Customer Profile: For some services like Twilio, you may need to create or use an existing customer profile.

How to Submit Your Toll-Free Number for Verification

The specific steps for submitting your toll-free number for verification may vary slightly depending on your service provider. However, the general process usually involves:

1. Log in to Your Account: Access your account on the service provider’s platform.
2. Navigate to the Verification Section: Go to the section where you manage your phone numbers.
3. Select the Toll-Free Number: Choose the number you want to verify.
4. Provide Required Information: Fill out the necessary details.
5. Submit the Form: Once all information is provided, submit the form for review.
6. Wait for Approval: The verification process can take a few business days.

Benefits of Toll-Free Number Verification

• Improved Message Deliverability: Reduced spam blocks and higher message delivery rates.
• Enhanced Reputation: A verified toll-free number can help build trust with customers.
• Compliance with Regulations: Ensures adherence to industry standards and carrier policies.

Conclusion

Toll-free number verification is a crucial step for businesses that rely on toll-free numbers for communication. By ensuring that your numbers are verified, you can enhance message deliverability, improve your reputation, and maintain compliance with industry regulations.